Refund Policy

T. A. Grimm & Associates, Inc. strives to provide you with the utmost satisfaction. If you are not satisfied with a product, you are welcome to request a refund.

For Products Delivered via Electronic Download

A request for refund on a downloaded product must be received by T. A. Grimm & Associates within 5 business days of the original order. No refund will be issued for requests that are received after 5 business days.

Due to the nature of downloadable products, there are no refunds on items with a purchase price less than $25.00 (USD). For items with a purchase price greater than $25.00, a refund will be issued after receipt of the request and a signed Affidavit of Destruction.

For Products Delivered via Physical Shipment

For physical products delivered via U.S. Mail, FedEX or UPS, a request for refund must be received by T. A. Grimm & Associates within 30 days of the original order. The request shall be accompanied by the returned item, which is to be in it's original condition.

Customers are responsible for shipping costs for the return of the item.

Refunds

To request a refund, please forward the pertinent order information to T. A. Grimm & Associates by either mail or email. The order information includes the Invoice Number, Customer Name, Billing Address, and in the case of credit card orders, the Credit Card Number and Expiration Date for the credit card used to make the original purchase.

Your refund, less shipping and handling fees, will be issued to the credit card with which the original purchase was made. For orders paid by check or money order, T. A. Grimm will mail a check in the amount of the refund to the billing address supplied on the original order form.

Please allow 3 to 5 days from the receipt of the refund request, and where applicable, the original product, for the refund to be issued.

This refund policy applies solely to products purchased from T. A. Grimm & Associates. It does not apply to marketing or consulting services offered by the company.

 

Contact information:
printer friendly version Todd Grimm
T. A. Grimm & Associates, Inc.
3028 Beth Court, Edgewood, Kentucky 41017
Phone: (859) 331-5340      Fax: (859) 514-9721
tgrimm@tagrimm.com      www.tagrimm.com

 

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"User's Guide to Rapid Prototyping."

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Which 3D printer is fastest? Cheapest? Which offers the best quality?

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Most small business don't have a marketing plan. Of those that do, many have done it wrong.

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